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Jamrex

Terms of Service

Last updated: 25 October 2026

These terms apply when you use jamrexlb.com or order from Jamrex. Jamrex is a Lebanese manufacturer of detergents, car care and personal care products, based in Nejme Square, Saida, Lebanon. By using the website or placing an order, you agree to these terms.

1. Our products

  • We make cleaning, laundry, car care, air freshener and personal care products. Please read the label before use and use each product only as directed.
  • Keep all products out of reach of children, never mix cleaning products together, and store them closed in a cool, dry place.
  • Photos are as accurate as we can make them, but colors may look slightly different on your screen. Bottle and label designs can change between batches; the product inside stays the same.

2. Orders

  • When you place an order, you make an offer to buy. Our team confirms the order with you by WhatsApp or phone before delivery.
  • We may cancel an order, fully or partly, if a product is out of stock, a price was shown by mistake, we can't reach you to confirm, or the order looks fraudulent. If that happens, we tell you, and you pay nothing for the cancelled items.
  • You can ask to change or cancel your order before it leaves for delivery by messaging us on WhatsApp.

3. Prices and offers

  • Prices are in US dollars (USD) and are the final price of the products; no tax is added at checkout.
  • Sale prices and seasonal offers (such as Black November) are valid while the offer runs and while stock lasts.
  • Coupon codes apply as described with each code, can't be exchanged for cash, and may be limited to one per order.

4. Payment

We currently accept Cash on Delivery: you pay the courier in cash when your order arrives. Please have the exact amount ready if you can.

5. Delivery

  • We deliver across Lebanon. Delivery costs $4, and it's free for orders of $50 or more; the exact fee is shown at checkout before you order.
  • We agree the delivery time with you when we confirm your order. Please keep your phone reachable so the courier can find you.
  • If an order is refused at the door without a good reason, or we can't reach you after several tries, we may cancel it and may ask for confirmation before accepting future cash orders.

6. Returns and refunds

You can return unopened products within 30 days of delivery, and we replace or refund anything that arrives damaged, leaking or wrong. Full details are in our Return & Refund Policy.

7. Your account

  • You can order as a guest or create an account with your email and a password, or with Google sign-in.
  • Keep your password private. You are responsible for orders placed from your account. We may suspend accounts used for fraud or abuse.

8. Reviews and messages

Reviews must be honest and about your own experience with the product. We may remove reviews or messages that are offensive, misleading, or unrelated to our products.

9. Our content

The Jamrex name and logo, product names, photos, graphics and texts on this website belong to Jamrex. Please don't copy or use them without our written permission.

10. Liability

We stand behind our products when they are used as the label says. To the extent the law allows, our responsibility for an order is limited to the amount you paid for it, and we are not responsible for damage caused by misuse, mixing products, or ignoring the label. Nothing in these terms takes away rights you have under Lebanese consumer law.

11. Law

These terms are governed by the laws of Lebanon, and any dispute is handled by the competent Lebanese courts. We always prefer to solve problems directly first, so please contact us.

12. Changes

We may update these terms from time to time. The date at the top shows the latest version; the terms in force when you placed your order apply to that order.

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