Last updated: 25 October 2026
This policy explains what personal information Jamrex collects when you visit jamrexlb.com, order from us or message us, why we use it, and the choices you have. Jamrex (Nejme Square, Saida, Lebanon) is responsible for your information. We handle it in line with Lebanese law, including Law No. 81/2018 on Electronic Transactions and Personal Data.
1. What we collect
- Order details: your name, phone number, delivery address and city, the products you order and any notes you add.
- Account details: your name, email address and password (stored encrypted), or, if you use Google sign-in, the name, email and profile picture Google shares with us.
- Messages: what you send us on WhatsApp, by phone, email or social media, so we can help you.
- Reviews you choose to write.
- Device and usage data: your IP address, browser and device type, pages you visit and actions such as adding to cart, collected through cookies and similar tools (see our Cookie Policy).
2. How we use it
- To confirm, prepare and deliver your orders, and to handle returns and refunds.
- To contact you about your order by WhatsApp or phone.
- To answer your questions and give customer support.
- To keep the website secure and prevent fraud.
- To understand how the website is used and improve it and our product range.
- To measure our advertising on Facebook and Instagram.
- To send you offers and news, only if you agree (see section 3).
- To meet our legal and accounting obligations.
3. WhatsApp messages and your consent
Order messages. When you give us your phone number at checkout and place an order, you agree that Jamrex may contact you on WhatsApp and by phone about that order only: to confirm it, to check your address, to update you on delivery, and to handle any return or refund.
Offers and news. We send marketing messages on WhatsApp, such as offers, new products and seasonal campaigns, only after you clearly agree to receive them from Jamrex: for example by ticking the opt-in box at checkout, by asking us on WhatsApp to add you, or by replying “YES” when we ask. We keep a record of when and how you agreed. We send a few marketing messages a month at most.
Stopping messages. You can stop marketing messages at any time: reply STOP (or إيقاف) on WhatsApp, or tell us by phone or email. We confirm and stop. We may still message you about an order you have already placed.
WhatsApp is a service of Meta. Our team handles WhatsApp, Facebook, Instagram and email conversations through respond.io, our customer-messaging inbox.
4. Who we share it with
We never sell your personal information. We share only what is needed with:
- Delivery partners: your name, phone number and address, to deliver your order.
- Hostinger: hosts our website, database and email.
- Cloudflare: protects the website, delivers it quickly, stores product images and provides privacy-friendly visit statistics (Cloudflare Web Analytics).
- Google: Google Analytics (how the website is used) and Google sign-in, if you choose it.
- Meta: the Meta Pixel and Conversions API (to measure our Facebook and Instagram ads) and WhatsApp. For ad measurement we send Meta your email and phone number only in a hashed (scrambled) form, together with the order value.
- respond.io: the inbox our team uses to answer your messages.
- Authorities: when the law requires it.
Some of these providers process data outside Lebanon, for example in the European Union or the United States. They are well-known companies that protect data under their own security and privacy commitments.
5. How long we keep it
- Order records: as long as we need them for accounting and legal purposes.
- Your account: until you ask us to delete it.
- Marketing consent: until you withdraw it.
- Messages: as long as needed to help you and keep a record of your requests.
- Analytics data: according to the retention settings of Google and Meta.
6. Your rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop using it for marketing, and you can withdraw your consent at any time. Send your request on WhatsApp or by email; we may ask you to confirm your identity, and we reply within 30 days.
7. Security
The website uses an encrypted connection (HTTPS), passwords are stored encrypted, and only authorised Jamrex staff can access customer information. No system is perfectly secure, so please tell us right away if you notice anything suspicious.
8. Children
Our website and products are meant for adults. We don't knowingly collect information from children under 18.
9. Changes
We may update this policy. The date at the top shows the latest version, and we will tell you about important changes on the website.
Contact us
- WhatsApp or phone: +961 81 90 60 60
- Email: [email protected]
- Address: Nejme Square, Saida, Lebanon