Return & Refund Policy
We want every Jamrex order to arrive right. If something isn't right, you can return it within 1 days of delivery. Here's how it works.
Return window
1 days from delivery
How a return works
Start from your order or message us on WhatsApp. We review your request, collect the item, check it, then send a replacement or your refund.
Open your order
Go to My orders and open the delivered order. Ordered as a guest? Message us on WhatsApp with your order number.
Choose the items
Pick the items and tell us why. For damaged or leaking items, please add a photo.
We review it
We usually reply within 2 working days with the next steps.
Hand it back
We arrange the pickup at no cost to you. Keep the product sealed, with the cap tight and the bottle upright.
Replacement or refund
Once we check the item, we send you a replacement or refund you.
What you can return
Products returned within 1 days of delivery.
Unopened, unused products with the seal intact.
Items in their original bottle, box or bundle, with any microfiber cloth or gift that came with them.
Items that arrived damaged, leaking, faulty or different from what you ordered. Please tell us on the day of delivery if you can, with a photo.
What can't be returned
Opened or used cleaning products, for safety reasons, unless they are faulty.
Items marked final sale on the product page.
Personal care products (such as shampoo and hand soap) once the seal is broken.
Products damaged after delivery, by misuse, or by not storing them as the label says.
Refund rules
We refund what you paid for the returned items. Returning is free, and the delivery fee is refunded when the mistake was ours.
Cash orders
For cash-on-delivery orders, we refund you in cash or by a money transfer we agree on with you.
Part of an order
You can return some items from an order; we refund only those items.
Delivery fee
If an item was damaged, faulty or wrong, we also refund the delivery fee. Otherwise the original delivery fee isn't refunded.
Offers and bundles
Items bought on sale, with a coupon or in a bundle are refunded at the price you actually paid.
Return request statuses
These are the steps you'll see as your return moves from request to refund.
We received your return request and are reviewing it.
Your return is accepted; we'll arrange the pickup.
The item is on its way back to us.
We have the item and are checking it.
Your refund is being prepared.
Your refund has been paid.
Ready to return an item?
Open your order to start, or message us on WhatsApp at +961 81 90 60 60.